退貨及退款政策

韓國連線商品屬於代購服務，符合「通訊交易解除權合理例外情事適用準則」第2條之2，依消費者要求所為之客製化給付，因此並不適用消保法第19條以及七日鑑賞期規範。

訂單成立售出後概不接受更換/退貨/退款。請在訂購商品前，務必先做充分詢問及確認。下單即為購買，請勿取消或是棄單。

• 追加：

      商品皆採預購，追加時間為結單日起 7-25個工作天，

      追加期間都有斷貨的可能性，若遇廠商缺貨延後交期(超過預購期)，

      會再另行通知拆單寄出。

• 斷貨：

      預購商品都有斷貨的可能性（可接受再下單），

      若商品不幸遇廠商斷貨，客服將主動聯繫換貨或退款事宜。

• 色差：

      因3C產品的品牌與螢幕彩度有些微不同，照片呈現些微色差都屬正常，

      顏色均以實品為主。

• 尺寸：

      所有衣物皆為人工實際丈量，誤差值2-3公分屬正常範圍。

      即便相同的身高、體重，身型仍可能存有差異，

      賣場客服的建議尺寸僅供參考。

• 瑕疵：

      商品瑕疵定義範圍不包括：

      色差/尺寸不合/氣味不好/褲頭沒開/線頭/小於直徑5公分之污漬，

     （以上均為國際驗貨標準可接受之範圍）

     是否符合瑕疵需以我方判斷標準為主。

     確認為商家商品瑕疵，我方將承擔退換物流費用。

 瑕疵換貨：

提醒您！收到包裹後請盡快拆開檢查，

若發現瑕疵請於商品領取三日內聯絡官方客

服，並提供拍照或錄影，我們將立刻為您辦理退換貨手續。

 

1.退換貨說明

一、我們僅提供不良品換貨，如需換貨請聯繫客服，

       並保留完整產品包裝及所有內容物。

• 不良品認定 : 非人為因素造成的產品故障、損毀、磨損、擦傷、刮傷、包裝破損不完整之情況、無法正常運作。

• 飾品類輕微刮痕、溢膠、小點都屬正常範圍。

• 服飾類請量好自己的尺寸，確認尺寸在下單，

      我們都會提供衣服尺寸是多少，都是平量尺寸，

      商品下訂出貨後非不良品不接收退貨及換貨。

• 韓國預購商品需等 7~25天左右，貨物回台都會盡快出貨，不能等的買家

      請不要下單，也請不要催貨。

• 圖片會有些微色差，介意請不要下單。
• 收到商品請錄影開箱，保障彼此權益。 

 

二、若無特殊原因及事先告知，

商品送達超過七天恕不提供換貨服務。

 

三、本服務不需支付任何手續費。

• 不良品換貨，請於7日內辦理換貨，我們將會負擔全額運費。

      ( 僅適用於台灣買家 )

• 因買家個人因素產生的非不良品『換』貨，將由買家自行負擔運費。

 

四、若商品發生因不當使用、拆卸等人為因素所致之故障、損毀、磨損、擦傷、刮

       傷、髒污、包裝破損不完整之情況，惡意退回本公司，

      本公司將向您酌收商品回復原狀之費用，或依商品保存狀況按比例

      向您請求商品價額。

 

五、若收到之商品有瑕疵狀況，

       麻煩請拍照來訊給我們，以協助確認為商品本身瑕疵或為運送問題。

       (商品狀況以國際驗貨標準屬正常)

非瑕疵範圍：

1-3公分以內之測量值誤差、極小污點、些許線頭、輕微脫線或勾針、釦眼未開、

釦子些許鬆脫、新品染料味道、下水後染色掉色、些許色差、人為造成之損壞等，

不影響穿著情況下都請自行處理，皆無法接受退換貨。)

• 客服信箱：bohongwork0411@gmail.com
• IG私訊客服 (ID)：Purefit_tw
• Shopify 客服私訊

2.退貨流程

→ 聯絡客服人員 → 確認可退貨 → 準備完整商品及發票

→ 提供收件時間及聯絡資訊、地址 → 將由商店委託之物流進行回收。

 

3.退款說明

• 信用卡付款者：確認退貨成功後，會直接把款項刷退至原付款信用卡帳號。

• 貨到付款者：確認退貨成功後，則將退款費用轉帳至您提供的銀行帳戶。

• 換貨須知：換貨商品須為未經使用，且無非人為瑕疵所造成的污損、故障；

         如本商店有提示您者，請保留完整的原始包裝（含外包裝紙盒）

         ，否則恕不接受換貨。

 

4.換貨說明

換貨請保持商品完好。請您維持商品之全新狀態，並請確保主要商品、

相關配件均無任何遺漏，連同原來的包裝一併退回，

以便本公司為您處理換貨事宜。

 

Korean connected products fall under proxy purchasing services, qualifying for the "Criteria for the Reasonable Exceptional Application of Communication Transaction Revocation Rights" Article 2.2. As customized payments are made at the consumer's request, the provisions of Article 19 of the Consumer Protection Act and the seven-day cooling-off period do not apply. Once an order is confirmed and sold, no exchanges, returns, or refunds are accepted. Prior to purchasing, please ensure thorough inquiries and confirmation. Placing an order implies a purchase; please refrain from cancellations or abandonment.

• Additional Note: All products are pre-order items. The additional time frame is 7-25 working days from the closing date. There is a possibility of out-of-stock during the additional period. In case of manufacturer's out-of-stock resulting in delayed delivery (beyond the pre-order period), a separate notice will be provided for partial shipment.

• Out-of-Stock: Pre-order items may face out-of-stock situations (re-orders accepted). If unfortunately encountering manufacturer's out-of-stock, customer service will proactively contact for exchange or refund.

• Color Difference: Due to slight variations in brand and screen color saturation of 3C products, minor color differences in photos are considered normal. Actual products take precedence in color accuracy.

• Size: All clothing is manually measured, with a margin of error of 2-3 centimeters considered normal. Even with the same height and weight, differences in body type may exist. Size recommendations from the store are for reference only.

• Defects: The definition of product defects does not include: color differences, size mismatch, unpleasant odor, unopened trouser cuffs, loose threads, stains smaller than 5 centimeters in diameter (all within acceptable international inspection standards). Our judgment criteria determine defect compliance. If confirmed as defects by the merchant, we will bear the cost of return or exchange logistics.

Defective Exchange:

Please note! Upon receiving the package, please unpack and inspect it promptly. If any defects are found, contact official IG customer service within three days of receiving the product and provide photos or videos. We will promptly handle the return and exchange procedures for you.

1. Return and Exchange Instructions:

I. We only provide exchanges for defective products. For exchanges, please contact IG customer service and retain the complete product packaging and all contents.

• Criteria for Defective Products: Product malfunctions, damages, wear and tear, scratches, abrasions, incomplete or damaged packaging due to non-human factors, inability to function normally.
• Slight scratches, glue overflow, and small spots on accessories are within the normal range.
• For clothing, please measure your size accurately before placing an order. We provide the size of clothes, which are measured flat. After ordering and shipping, non-defective products cannot be returned or exchanged.
• Korean pre-order items require about 10-25 days, and shipments to Taiwan will be dispatched as soon as possible. Buyers who cannot wait are advised not to place orders and refrain from urging delivery.
• There may be slight color differences in the pictures; please do not place an order if this is a concern.
• Upon receiving the goods, please record the unboxing process to protect each other's rights.

II. Unless otherwise specified and notified in advance, no exchanges will be provided for goods delivered more than seven days.

III. No handling fees are required for this service.

• For exchanges of defective products, please proceed within seven days, and we will bear the full shipping cost. (Only applicable to buyers in Taiwan)
• Non-defective product exchanges due to buyer's personal reasons will require the buyer to bear the shipping cost.

IV. If the product is damaged due to improper use, disassembly, or other human factors, causing malfunctions, damages, wear and tear, scratches, abrasions, dirt, or incomplete packaging, and maliciously returned to our company, we will charge you for restoring the product to its original state, or request a proportionate amount according to the condition of the product.

V. If you receive a defective product, please take photos and contact us to assist in confirming whether it is a product defect or a shipping issue.

(Product conditions within the normal non-defective range of international inspection standards: measurement errors within 1-3 centimeters, extremely small stains, minor loose threads or hooks, unopened buttonholes, slightly loose buttons, new product dye smell, color fading after washing, slight color differences, damages caused by human factors, etc., which do not affect wear and tear, and cannot be returned or exchanged.)

Customer Service Email: bohongwork0411@gmail.com

IG Direct Message Customer Service (ID): purefit_tw

Return Process:

Contact customer service → Confirm return eligibility → Prepare complete product and invoice → Provide pickup time, contact information, address → Return will be arranged by the store's logistics.

Refund Instructions:

• credit card payments: After confirming the successful return, the amount will be refunded directly to the original credit card account.
• cash on delivery: After confirming the successful return, the refund will be transferred to the bank account you provided.
• Exchange Notice: The exchanged product must be unused and free from human-caused defects such as stains or malfunctions; please keep the original packaging intact as instructed by our store, otherwise exchanges will not be accepted.

Exchange Instructions: Please keep the product intact. Maintain the new condition of the product, ensuring that the main product, related accessories, etc., are all intact without any omissions, and return them with the original packaging for us to handle the exchange.